Refund policy

Return & Refund Policy

We offer a 14-day return policy, which means you have 14 days from the date of receipt to request a return. We will not process any issues that occur or are received after the 14-day return period. Please note: all returned goods must be shipped back to us within one week of receipt. To be eligible for a return, your item must be:

• In the same condition that you received it
• Unworn or unused
• With tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

Please consider carefully before you make your decision of purchase because we can’t offer refund/exchange/compensation for MINOR issues.

Change of Mind Cancellation Fees

If you wish to cancel an in-stock item for change-of-mind purposes more than two hours after placing your order, the following fees may apply:

• Payment Processing Fee (3%–6%)
  This fee covers non-refundable charges incurred through payment gateways (e.g., credit card, Afterpay, Partial.ly). This amount will be deducted from your refund.

How to Start a Return

Please get in touch with us at:

• Email: business@miaorizon.com.au

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us must first be requested to be accepted for return.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. We will evaluate the issue and rectify it. All returns must be made within the 14-day return period after the items are received; otherwise, we cannot assist with a refund or exchange.

To avoid disputes regarding refunds or exchanges, customers are encouraged to video-record themselves opening the package. A video should clearly show the shipping sheet, the package condition, and any product defects.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Blind Box items
• Custom products (such as special orders or personalised items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

Please get in touch if you have questions about your specific item.

Exchanges

For the fastest resolution, we recommend returning the item you have and making a separate purchase for the new item you want once the return is accepted.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within ten business days.

Please note:

• It can take time for your bank or credit card company to process and post the refund.
• If more than 15 business days have passed since we approved your return and you haven’t received your refund, please get in touch with us at business@miaorizon.com.au.

Chargeback Disputes & PayPal Claims

In general, we STRONGLY recommend contacting our Customer Support team via email rather than initiating a chargeback dispute or submitting a PayPal claim if you have an issue. Initiating a chargeback dispute or PayPal claim only prolongs your resolution and virtually eliminates the options we have to assist you.

Please note that any accounts with pending chargebacks or PayPal claims that have not been resolved by contacting us may result in a permanent suspension of your account.